Skip to main content

Use Circles to connect communities

Circles is a closed-beta feature that lets participating coapp communities discover relevant people and content across their connected communities. It is set up by the coapp Support Team. To ask about availability or setup for your community, use the customer support chat in the coapp web app.

What members can see​

When Circles is active for your community, members can encounter content from connected communities in the web app. Content from another community is marked with that community's name and visual identity, so members can tell where it comes from.

Depending on the features enabled in the connected communities, this can include:

  • member profiles in the Community directory;
  • channels in the navigation;
  • events;
  • posts and market items;
  • search results; and
  • people and conversations in messaging.

Members still use their own coapp account. Circles does not turn a person into an administrator of another community or change the permissions they already have there.

Browse connected communities​

  1. Open Community in the main navigation.
  2. Above the member list, open the scope menu.
  3. Select Connected Communities to browse people from participating communities, or select My Community to return to your own community's member list.

The member list can be sorted by Relevance or Last Activity. Channels from connected communities may also appear in the navigation and show that community's icon. Select one to open it.

Tell members about Circles​

You do not need to ask members to change a setting or create a new account when Circles is activated. However, it is good practice to announce it before or when it becomes available. Tell members which communities are connected and that they may see content labelled with another community's name.

For a clear announcement, explain:

  • the purpose of the connection;
  • which communities are participating;
  • where members can browse connected people and content; and
  • who to contact in your community if they have questions about the connection.

If a member cannot find expected content, first confirm that Circles is active for their community and that they are signed in to the right community. Then contact the coapp Support Team through the customer support chat in the web app.