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Sign up for a community

A community account gives you access to the community you are joining. Register through that community's web address or the personal invitation sent to you. Installing the mobile app alone does not create an account.

The steps below describe the web registration flow. The community decides whether registration is open, invitation-only, or subject to approval, and which additional information it asks for.

Start registration​

  • For open registration, open the community's web address and select Sign up in the public top navigation.
  • If an admin invited you, open the personal registration link from the invitation. The email address may already be filled in.
  • If the community has sent you a link for a specific membership plan, start from that link and follow the registration and plan steps it presents.

If public registration is unavailable, ask a community admin for an invitation. If you already have an account in that community, log in.

Verify your email and create your account​

  1. On Enter your email, enter the email address you want to use and select Continue. For a personal invitation, use the invited address. The first step also links to the community's terms and privacy information in its agreement notice; read them before continuing.
  2. Open the verification email sent to that address. Check your spam or junk folder if it is missing.
  3. Enter the code in Verification code and select Verify code.
  4. On Create a password, choose a password with at least 15 characters, then select Continue.
  5. On Enter your full name, enter your first and last name.
  6. If more steps follow, select Continue and complete the information requested by the community. Required fields must be filled in, required checkboxes selected, and required selection fields given a valid choice before you can continue.
  7. Select Join community on the final step. If no additional information is requested, this action appears on the name step.

If verifying the email signs you straight in, coapp has recognized an existing account; you do not need to create another one. Never share your verification code or password with anyone.

After registration​

After successful account creation, coapp shows a confirmation and redirects you into the community. If the automatic redirect does not happen, use the link in the confirmation.

If the community requires approval, you instead see Registration complete with a message that your account still needs approval. Wait for the email confirming you can get started. You do not need to register again. Contact a community admin if you have questions about the approval.

If you cannot continue​

  • No code arrives: check the email address and spam folder. After the countdown, select Send new code and use the latest email. Use the back arrow at the email-code step if you need to correct the address.
  • The code is invalid or expired: request a new code when available and try again.
  • Continue or Join community is unavailable: check the password length, first and last name, and required fields or selections on the current step.
  • Registration must restart: enter your email again to request a new verification code.
  • Too many attempts: wait for the period shown before trying again.
  • An account already exists: use Log in instead.