Skip to main content

Reset your password

You can request a password-reset email from the sign-in page, even when you cannot sign in. If you are already signed in, you can start the same process from your account settings.

Reset your password when you cannot sign in​

  1. Open your community's coapp web app and go to the sign-in page.
  2. Enter the email address registered for your Community account and select Continue.
  3. On the password step, select Reset Password below the password field.
  4. Check the prefilled email address on the reset form, then select Reset Password.
  5. Open the password-reset email and use its link to create a new password.
  6. Return to the sign-in page and sign in with your new password.

Reset Password appears only when password sign-in is available for the account. If coapp takes you directly to the verification-code step, use the one-time code to sign in instead.

Reset your password from account settings​

  1. In the web app, open your account settings.
  2. In the Password section, select Reset Password.
  3. Enter the email address registered for your account and select Reset Password.
  4. Open the password-reset email and use its link to create a new password.

If you do not receive the email​

Check your spam or junk folder and confirm that you used the email address registered for the community. If you still need help, ask a community administrator. An administrator can send a reset email from your member account in Manage > Community > Members.