Choose, manage, or cancel your coapp plan
coapp Free is a forever-free plan for starting and testing coapp without financial risk. When your community needs a paid plan, you can request a 14-day trial from the coapp sales team.
For the current plan limits, included features, and platform fees, see the coapp pricing overview. If you do not have a community yet, you can create one and start with coapp Free.
The billing manager manages the coapp subscription, invoices, and payment credentials. Other administrators may see account information, but the account area identifies the billing manager when they cannot manage the subscription themselves.
Request a paid-plan trial
Contact the coapp sales team to request a 14-day trial of a paid plan:
- Email sales@coapp.io; or
- use the customer-support chat in the coapp web app.
Include the community name and the plan or capabilities you want to evaluate so the team can help you choose the appropriate trial.
Manage your subscription and billing
In the web app, open Manage and select Account. The account area shows the current subscription information and offers the available management actions. The billing manager can select Manage Subscription to open the subscription-management flow, download available invoices, and configure payment credentials.
Use this area to review your plan and billing status. If an action you need is not available, contact the billing manager, the coapp sales team, or customer support.
Request payment by SEPA Direct Debit or bank transfer
In addition to credit-card payment, coapp can offer SEPA Direct Debit and bank transfer on request. Contact the coapp sales team at sales@coapp.io or use the customer-support chat in the web app.
Request a non-profit or volunteer-association discount
Discounts for non-profit organizations and volunteer associations are available on request. Contact the coapp sales team at sales@coapp.io or use the customer-support chat in the web app. Include enough information about your organization for the team to assess the request.
Cancel your coapp subscription
The billing manager opens Manage > Account, selects Manage Subscription, and uses the cancellation option shown for the subscription. The available timing and confirmation details depend on the current subscription.
If you cannot access the cancellation option or need help with the change, use the customer-support chat in the web app. Before canceling, export or retain any information your community needs and tell members about changes to their access.