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Transfer community ownership

Community ownership includes responsibility for the coapp subscription, invoices, and billing communication. Ownership changes are handled by the coapp Support Team; they cannot be completed from the administrator list.

Before you contact Support​

The designated new owner must already be registered as a user in the community. Confirm their email address and make sure it is the email address used for their coapp account.

Request the transfer​

  1. Sign in as the current community owner.
  2. Open the customer-support chat in the coapp web app.
  3. Request a community-ownership transfer.
  4. Include the new owner's email address.

Only the current community owner can request this change. Support will use the supplied email address to identify the existing community member who should become the new owner.

After the transfer, review the administrators list and the community's subscription and billing details to make sure they reflect the intended responsibilities.