Troubleshoot event tickets

Resolving ticket problems promptly helps participants keep their place in an activity and helps organizers maintain a reliable picture of attendance. Use the checks below to identify whether the issue concerns permissions, availability, checkout, or refunds.

I cannot create a paid ticket

Only community admins can configure paid tickets, and community payments must be enabled. Other organizers can create free tickets. Ask an admin to configure payments or the paid ticket type.

A ticket cannot be selected

The ticket may be sold out or archived, or the event may already have ended. Choose another available type or contact an organizer.

I cannot select more tickets

One checkout can contain at most 25 tickets across all selected ticket types. Reduce the quantities or place another order after completing the first one.

I cannot request a refund

All tickets in the grouped purchase must still be paid and within the strictest cancellation period in that group. Partial refunds are not available in the current interface. Contact an organizer if you need help.

I cannot delete an event with tickets or participants

Set the event to Draft to hide it. Hiding the event does not refund tickets automatically; process eligible refunds separately.

Checkout did not finish in the mobile app

Paid checkout opens in the device browser. Return to coapp after completing payment. If the ticket is not shown under My tickets, refresh the event and check again before starting another payment.