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Create and use Time Passes

A Time Pass is a paid pass that a member keeps in their Time Pass wallet until they use it. When a member selects Use now, one pass is redeemed and gives temporary access to the community for the number of hours configured by the administrator. This is useful for day passes, trial visits, or other time-limited access.

Before you create a Time Pass​

Only community administrators can create Time Passes. Your community must have a connected Stripe account and at least one tax rate before Create is available.

Create a Time Pass​

  1. Select Manage.
  2. Select Monetization, then Time Passes.
  3. Select Create.
  4. Enter a name and price.
  5. Select the tax rate. coapp shows the final member price using the selected inclusive or exclusive tax rate.
  6. Enter the number of times a purchased pass can be redeemed and the duration in hours for each redemption.
  7. Select Create.

The Time Pass uses the community currency. You can open a listed pass to review it, or use its menu to edit or delete it.

Buy and redeem a Time Pass as a member​

  1. Open your profile menu and select Account.
  2. Select Time Passes.
  3. Select Buy, choose an available Time Pass, and complete the payment steps.
  4. Under Redeemable time passes, select Use now for the pass you want to activate and confirm.

Activation is immediate. The page shows the active pass and its validity period. You cannot activate another Time Pass while one is active; wait until it ends before redeeming the next one.

Help a member with a Time Pass​

Admins can open Manage > Community > Members, select the member, and open their Time Passes area to review or purchase a pass for that member. The member needs an active plan and a payment method before an admin can purchase a Time Pass on their behalf.