Contract withdrawal form
The contract withdrawal form lets customers submit a withdrawal request for a paid purchase directly from the community website.
The form is available in communities where purchases are enabled. Customers can find it in the public footer under Withdraw from contract, next to the other legal links.
Who it is for
This form is for customers who want to withdraw from a paid contract, booking, ticket, membership, or other purchase they made through the community.
After submitting the form, customers receive an automatic email confirming receipt. The request is forwarded to the community admins, who review and process it manually.
What customers enter
Customers provide the minimum information needed to identify and confirm the request:
- Name
- Contact email
- Invoice number
The contact email is used for the confirmation email. The invoice number helps the community identify the purchase or contract the customer wants to withdraw from.
The details must match an existing contract or purchase so the request can be processed.
How customers submit a withdrawal
- Open the community website.
- Go to the footer.
- Select Withdraw from contract.
- Enter name, contact email, and invoice number.
- Wait for the human verification to complete.
- Select Confirm withdrawal.
After the request is submitted, coapp shows a confirmation message on the page and sends an automatic receipt confirmation to the provided contact email address. The community admins receive the request for manual processing.
Important behavior
The form is public, so customers do not need to log in before submitting a withdrawal request.
To protect the public form from automated misuse, coapp runs a human verification check before the request can be submitted. The submit button stays unavailable until verification is complete.
The form is shown only for communities where purchases are enabled.