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Troubleshoot signing in to the coapp mobile app

Use this guide when the coapp mobile app does not let you continue after entering your email address or does not open your community after sign-in.

Check your email address and membership​

Enter the email address that is registered in the community, then select Continue. An invitation can be tied to a particular email address, so use the address that received the invitation.

If you have not joined the community yet, ask an administrator to invite you or use the community's sign-up process. An app installation alone does not create community membership.

Check the sign-in message​

Complete the verification prompt using the same device when possible. If you do not receive the expected sign-in message:

  1. Check the inbox and spam or junk folder for the email address you entered.
  2. Confirm that the address was entered correctly, then try again.
  3. Wait a few minutes before requesting another sign-in message so you use the newest one.

Check the device and app​

  1. Confirm that your device has an internet connection. Try opening another website or switch between Wi-Fi and mobile data.
  2. Update the coapp app through the App Store or Google Play.
  3. Close and reopen the app, then start sign-in again.
  4. If the issue continues, reinstall the app from the official store and sign in again.

Contact support​

If you still cannot sign in, use the customer-support chat in the coapp web app when you can access it, or ask a community administrator for help. Include your device type, iOS or Android version, coapp app version, the email address you are trying to use, and the community name. Never share a password, sign-in code, or other one-time verification information.